Privacy Policy
Last updated: March 2026
At Cloudwood Hotels Ltd, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us when making reservations, contacting us, or using our services. This may include: • Full name and title • Email address and phone number • Postal address and country of residence • Payment and billing information • Check-in and check-out dates • Guest preferences and special requests • Identification documents (as required by law) We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing patterns.
2. How We Use Your Information
Cloudwood Hotels Ltd uses the information we collect for the following purposes: • Processing and managing your reservations • Providing and improving our hospitality services • Communicating with you about your booking, inquiries, and promotions • Personalizing your guest experience • Complying with legal and regulatory obligations • Preventing fraud and ensuring security • Conducting internal analytics and business improvements • Sending marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: • With service providers who assist in our operations (payment processors, IT support, etc.) • When required by law, regulation, or legal process • To protect the rights, property, or safety of Cloudwood Hotels Ltd, our guests, or others • With your explicit consent • In connection with a business transfer, merger, or acquisition All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it. Reservation records may be retained for up to 7 years in accordance with applicable regulations.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information: • Right to access your personal data • Right to correct inaccurate or incomplete data • Right to request deletion of your data • Right to restrict or object to processing • Right to data portability • Right to withdraw consent at any time To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
7. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. We use essential cookies for website operation and analytics cookies to improve our services.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
9. International Data Transfers
As Cloudwood Hotels Ltd operates in multiple countries including Nigeria and the UAE, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
Cloudwood Hotels Ltd reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Cloudwood Hotels Ltd 11 Chief Matones Way, University View, Alasia, Lekki, Lagos DMC Tower, Sheikh Zayed, Dubai Email: cloudwoodhotels@gmail.com Phone: +234 807 672 4344